Terms & Conditions

Customer Care

We're Here to Help!
Your satisfaction is our priority. If you have any questions, concerns, or need assistance, our friendly customer care team is ready to assist you.

Live Chat: Available on our website (during business hours).

Business Hours:
Our customer care team is available Monday to Friday from 9:00 AM to 6:00 PM (UK time). We aim to respond to all inquiries within 24-48 hours.

Returns & Exchanges:
For any return or exchange requests, please refer to our Return & Exchange Policy. If you need further assistance, don’t hesitate to contact us directly.

Order Status & Tracking:
Once your order has shipped, you will receive a tracking number. You can check the status of your order by visiting the Tracking Page or contacting us.

Privacy & Safety

At Glow Up Resin Studio, we value your privacy and are committed to protecting your personal information.

Information We Collect:

Personal Information: Name, email, address, phone number, payment details.
Non-Personal Information: IP address, browser type, and browsing behavior.

How We Use Your Information:
We use your data to process orders, communicate with you, and improve our service.

Third-Party Services:
We may share your data with trusted services (like payment processors) to fulfill your order. These services comply with privacy laws.

Data Security:
We use SSL encryption for secure transactions and do not store credit card details.

Cookies:
We use cookies to improve your experience. You can manage cookie preferences via your browser settings.

Your Rights:
You can access, update, or delete your personal information by contacting us.

Policy Updates:
We may update this policy. Check this page for the latest version.

Payment Methods

Credit / Debit Cards
Klarna
Clearpay